PRIVACY POLICY
Effective Date: January 19, 2026
Contact: compliance@joinpetals.com
Overview
Petals Health LLC (“Petals”) is a wellness education platform.
This Privacy Policy explains how Petals collects, uses, and protects personal information related to website use, account management, billing, messaging, and platform operations.
Petals does not provide medical services and does not maintain medical records or Protected Health Information (“PHI”) as defined by the Health Insurance Portability and Accountability Act (“HIPAA”).
Medical services, laboratory testing, and clinical consultations are provided by independent third-party providers and are governed by their respective privacy policies.
Scope & Who This Policy Covers
This Policy applies to:
- Visitors to our website and social media pages
- Users who create an account or purchase Petals programs
- Individuals who choose to upload documents for personal reference
- Users who opt into SMS or messaging communications
- Applicants, partners, and business contacts
This Policy does not apply to third-party websites or services linked from our Site.
Information We Collect
Depending on your interaction with Petals, we may collect:
Personal Information
- Name and contact information
- Account credentials
- Program preferences
- Communications related to platform support
Payment Information
- Transaction amounts
- Payment method details processed by PCI-compliant payment processors
- Petals does not store full payment card numbers
Technical & Usage Information
- IP address
- Browser type
- Device identifiers
- Pages viewed
- Cookies and similar technologies
Messaging Data
- Phone number and messaging consent status
- Message interaction data (e.g., opt-in, opt-out, delivery status)
Petals does not collect or maintain clinical records.
Health-Related Documents
If you choose to upload health-related documents, such materials are stored solely at your direction for optional personal reference.
Petals does not review, interpret, analyze, or make clinical use of such documents.
How We Use Information
We use information to:
- Operate and administer the Petals platform
- Provide wellness education and program support
- Process payments
- Communicate regarding your account and services
- Send SMS or messaging communications (where consent is provided)
- Improve platform performance
- Comply with applicable business and legal requirements
How We Share Information
We may share information with:
- Service providers supporting platform operations (e.g., hosting, analytics, payment processing, messaging platforms)
- Professional advisors (legal, accounting)
- Government authorities when legally required
Petals does not sell personal information and does not share personal information for cross-context behavioral advertising.
Medical providers you choose to engage with operate independently and are not part of Petals.
Cookies & Tracking
Petals uses cookies and similar technologies for:
- Essential site functionality
- Security
- Analytics and performance optimization
Petals does not use advertising technologies to collect or infer medical conditions.
Messaging (A2P) Compliance
Consent for Messaging
By providing your phone number, you consent to receive SMS messages from Petals regarding services, updates, and promotions.
Consent is not required as a condition of purchase.
Message Details
- Message frequency varies
- Message and data rates may apply
Opt-Out
You may opt out at any time by replying “STOP” to any message.
After opting out, you will receive a confirmation message and no further messages will be sent except for administrative purposes.
Help & Support
Reply “HELP” for assistance.
Non-Sharing Clause
We do not sell, rent, or share mobile numbers with third parties for marketing purposes.
Your Privacy Rights
Depending on your location, you may have rights to:
- Access or correct personal information
- Request deletion (subject to legal obligations)
- Withdraw consent
- Restrict processing
Requests may be submitted to: compliance@joinpetals.com
Data Retention
We retain information only as long as reasonably necessary to:
- Provide platform services
- Meet legal and contractual obligations
- Resolve disputes
- Maintain system security
Messaging data is retained while you remain subscribed unless deletion is requested.
Security
Petals uses reasonable administrative and technical safeguards to protect information.
However, no system is completely secure.
Children’s Privacy
Petals does not knowingly collect information from individuals under the age of 18.
If we become aware that such data has been collected, we will delete it promptly.
International Users
Petals operates in the United States.
Information is processed and stored in the U.S.
California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
Right to Know
Request details about:
- Categories of personal information collected
- Sources of that information
- Purpose for collection
- Third parties with whom data is shared
Right to Access
Request a copy of the personal information we have collected about you.
Right to Delete
Request deletion of your personal information, subject to legal exceptions.
Right to Non-Discrimination
You will not be discriminated against for exercising your privacy rights.
To exercise your rights, contact: compliance@joinpetals.com
Changes to This Policy
We may update this Privacy Policy from time to time.
Updates become effective upon posting.
Contact Us
Email: compliance@joinpetals.com
Mail:
Petals Health LLC
1309 Coffen Ave, Suite 1200
Sheridan, WY 82801